Collections Officer

Experian

4.6

(15)

Singapore

Why you should apply for a job to Experian:

  • 4.6/5 in overall job satisfaction
  • 5/5 in supportive management
  • 93% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 83% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Belong & thrive: Join a workplace where diversity is celebrated through our Employee Resource Groups and inclusive communities.
  • Recognized excellence: Work for an award-winning company known for innovation, DEI leadership, and top workplace rankings.
  • #744000072158085

    Position summary

    anplc.com) or visit our global content hub at our global news blog for the latest news and insights from the Group.

    Description

    We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.

    What you'll be doing

    • Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions

    • To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers

    • Apply negotiation strategies to ensure successful recovery of overdue outstanding

    • Analyze and evaluate errant cases to recommend and initiate appropriate course of action

    • Update the collection system immediately on all collection activities undertaken for cases assigned

    • Generation of reminders

    • Any other duties as may be assigned by company's management from time to time

    Qualifications

    What you'll need to bring to the party

    • A passion for driving corporate activities to achieve collection management targets

    • The ability to consistently deliver great results

    • The ability to build strong and productive relationships, internally and externally

    • The ability to communicate effectively in English

    • Strong organizational and time management skills, attention to detail and ability to work independently

    More about you

    • Experience in collections/accounts receivables, contact center and customer service role

    • Fresh graduates are welcome to apply

    • Highly motivated with good negotiation and communication skills

    • Able to converse in Mandarin is an advantage

    • Persuasive, firm, tactful and customer service oriented

    • Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery

    • Ability to thrive in a fast-paced working environment and achieve individual / team targets

    • Ensuring maximum contribution to a positive working culture

    Why this role is critical to us

    This role is critical in supporting the function's operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable getting their hands dirty and working with a range of cross functional teams to deliver results.

    Additional Information

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

    Why you should apply for a job to Experian:

  • 4.6/5 in overall job satisfaction
  • 5/5 in supportive management
  • 93% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 83% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Belong & thrive: Join a workplace where diversity is celebrated through our Employee Resource Groups and inclusive communities.
  • Recognized excellence: Work for an award-winning company known for innovation, DEI leadership, and top workplace rankings.