Service Desk Analyst

nology & Infrastructure to provide support and provide great service through a variety of channels including digital, phone & email communications to our customers internally and externally.

You will achieve this by providing support, troubleshooting and resolution of customer and technical issues relating to the use of company products, services and related applications, ensuring the client experiences a simple and easy service.

Reporting to the Service Desk Team Leader, you will use your first-class skills to engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements.

This is a Hybrid, Ruddington-based position (40% in the office)

You will work 37.5 hrs per week, covering a shift pattern on a rota of 8am - 6pm Monday to Sunday with no on-call required.

Main Responsibilities/Activities

• Champion the delivery of excellent service and responding to individual client needs

• Provide technical support to resolve client issues keeping the client updated throughout the support process

• Take full ownership to resolve queries by working with other internal departments

• Deliver outcomes to a high standard within agreed timescales, procedures and quality standards

• Achieve personal development and team Goals

Qualifications

• Previous role in customer service or technical service desk support, training will be provided.

• Excellent service experience, responding to individual client needs to a high standard

• Experience working in a target focused role.

• Use standard PC software and all systems required for role

• You will have experience working with clients & partners at different levels

• IT Career aspirations & interest in learning new skills.

Additional Information

Benefits package includes:

• Flexible work environment, working hybrid (40% in the office) or full time in the office if you prefer.

• Great compensation package and discretionary bonus plan

• Core benefits include pension, bupa healthcare, sharesave scheme and more

• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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