Lead Operations Management Analyst - Single Family Mortgage Ops (Flexible Hybrid)

and communication of corrected documentation.

• Assist management with tasks related to the design and execute process improvements.
• Perform data analysis, forecasting, capacity management, and loan quality modeling.
• Lead the team in monitoring for process performance and perform risk assessments.

Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experience

• 4 years of Mortgage Industry experience

Desired Experience

• Bachelor's degree or equivalent
• Experience supporting Sellers and Servicers
• Understanding of loan workouts e.g. delinquency modification, forbearance, exception management etc.
• Understanding of mortgage terminology and loan lifecycle
• Experience managing cross-functional projects
• Demonstrated ability to work effectively as a member of a virtual team
• Ability to diagnose and solve problems efficiently and effectively
• Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience

Skills

• Experience gathering accurate information to explain concepts and answer critical questions
• Change management skills - document, educate and advise stakeholders through various change initiatives
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
• The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
• Adept at managing project plans, resources, and people to ensure successful project completion
• Relationship Management skills including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Skilled in building and presenting information via Powerpoint to various adudience environements
• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI

Tools

• Excel
• PowerPoint
• Tableau