Multifamily Affordable Housing Customer Engagement Senior Associate (Flexible Hybrid))

t customer relationships.

• Participate in the approval process of investments and assist in closing the transactions.
• Maintain database, prepare reports, and provide analyses on investment pipeline and closings to date.
• Maintain customer relationships across business units and/or customer accounts, and strive to do what's right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Provide subject matter expertise, best practices, and recommendations for teams across the organization.

Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences

• 2 years of related experience

Skills

• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Experience gathering accurate information to explain concepts and answer critical questions
• Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Adept at managing project plans, resources, and people to ensure successful project completion
• Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal

Tools

• Skilled in Excel
• Experience using Salesforce CRM

Desired Experiences

• Bachelor degree or equivalent
• Advanced experience with MS Office Suite
• Knowledge of, or working experience with, Multifamily real estate
• Effective written and oral communication skills to express complex ideas to colleagues and stakeholders
• Requires a self-motivated, team player who has strong work ethic, demonstrates attention to detail and ability to prioritize in a fast-moving environment.
• Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.
• Advanced experience with MS Office Suite
• Experience preparing analysis of and managing the the processing of multifamily debt transactions in a lending context
• Some knowledge of multifamily affordable housing subsidy types, structures and programs (preferred experience/skills)