Operations Associate - Single Family Mortgage Operations (Flexible Hybrid)

ssist the team with exception requests, including escalation and communication of production incidents.

• Perform tasks related to process improvement efforts.
• Collaborate with the team on data analysis, forecasting, and managing capacity.
• Assist with monitoring process performance and risk assessments.

Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experience

• Bachelor's degree or equivalent
• Experience in Trading Operations, specifically fixed income instruments
• Demonstrated ability to work effectively as a member of a virtual team
• Ability to manage to strict deadlines as well as prioritize and perform tasks in a high-pressure environment
• Ability to diagnose and solve problems efficiently and effectively
• Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience

Skills

• Experience gathering accurate information to explain concepts and answer critical questions
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
• The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
• Adept at managing project plans, resources, and people to ensure successful project completion
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
• The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
• The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.

Tools

• Experience using SharePoint
• Skilled in Tableau
• Skilled in Excel