Customer Support Specialist

e component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.

• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).

• Candidate should be an engineering graduate (B.E./ B.Tech)

Desired Characteristics

• Candidate should have basic understanding of IT/ TCP IP networks

• Candidate with good understanding of Project commercials and Contractual clauses will be preferred

• Strong oral and written communication skills. Ability to document and plan activities.

• Confident on managing project data, timelines and learnings on GEV PM tools

• Balanced approach to face customer meetings and discussions

• Open to travel on short notices to address customer issues at multiple sites in different geographies

Additional Information

Relocation Assistance Provided: Yes