Parts & Repairs Fulfilment Specialist

g Sourcing, Parts Definition team.

• Follow up with customers ensure quotes are converted to orders.

• Keep all information on your quotes up to date in the quote tool (SFDC) to ensure accurate financial forecasting.

• Raise workflows to create and update parts.

• Resolve customer issues.

• Receive and check Purchase Orders, and accurately transfer to OTR Team.

• Confirm Parts availability & acknowledge delivery dates to customer.

• Liaise with all stakeholders to ensure on time parts delivery.

• Manage SAP projects to ensure accurate financial forecasting.

• Generate advice notes and manage delivery / collection depending on incoterms.

• Raise invoices and follow up unpaid invoices.

• Assist to pick, pack, kit and label goods for dispatch/disposal (occasional).

Ensure that the business complies with local guidelines and laws, and GE policy:

• All checks are in place before quotes are issued (eg Nuclear, Finance, Sanctioned Countries).

• Pricing adheres to GE pricing policy.

• Hazardous materials shipped in accordance with UK legislation and that of the destination countries.

• Dispatch of goods and compilation of shipping documents in accordance with GE procedures.

• All export/importation controls in accordance with UK and country of destination guidelines and laws.

We are looking for a professional with:

• GCSE or equivalent in English / Math's.

• Experienced in SAP/SFDC to build and manage quotes and projects, and support finance & data reporting.

• Intermediate user of Microsoft Office Excel.

• User of Microsoft Office Word, PowerPoint & Outlook.

• A working background showing a progression of customer facing / order management roles.

• A working understanding of order fulfilment.

• Experience in preparation of export/import documentation.

• Customer focused in the provision of service.

• Ability to work under own initiative, with an understanding of appropriate escalation.

• Ability to work under pressure, and prioritise work appropriately.

• Ability to learn new tools and processes, and help improve on them.

• Detail and numbers oriented, with an organised approach to data reporting and record keeping.

You can expect from us:

• Challenging and exciting projects
• A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements.
• Attractive compensation.
• Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Employer pension contribution (not subject to individual contribution), Income protection, Private Health Insurance, Life Assurance.
• 26 days vacation + bank holidays.