Senior Manager - Delivery : Market Systems

d product skills. Candidates must be agile and able to carry out a wide range of responsibilities.

Job Description

Roles and Responsibilities

• Lead the development and execution of technical implementation plans to achieve identified customer outcomes for named accounts.

• Coordinate implementation activities within product expertise and communicate effectively with internal teams and external clients as well.

• Manage customer interactions in a manner that establishes credibility and trust as a business advisor, providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate GEV resources.

• Collaborate cross-functionally to successfully deliver the implementation to meet the schedule, cost and quality commitments.

• Manage continuous improvement efforts regarding the development of tools and processes that support our implementation deliverables.

• Collaborate with Sales function to undertake presales and tender works for MMS tenders and bids, as required.

• Communicate effectively with PM, Customer and Project team (APAC and global) on project and technical items such as project status, risks and mitigation, scope, and issues

• Utilize software delivery performance measurement tools and indicators (e.g. Jira burndown charts)

• Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers

• Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables

• Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans.

Required Qualifications

• Master's degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college

• Proven experience in a senior technical consultancy role within the electrical utility industry especially with OT technologies such as any of MMS, EMS, DMS, OMS solutions.

• Experience with energy & ancillary services markets such as DA & RT is a plus. High level understanding of market systems solution from an OT standpoint is desirable.

• Minimum of 15 years related work experience leading engineering teams implementing a suite of products and engaging directly with customers

Desired Characteristics

• Committed to maintaining the highest standards of service quality in all aspects of project delivery

• Experience with Enterprise System Integration, Delivery Management, Relational Database or similar programming languages/technologies.

• Experience with integration of complex software development solutions/ecosystems

• Excellent analytical and/or debugging skills.

• Demonstrated ability to learn new software development practices, languages, and tools.

• Excellent and clear communication skills, both written and verbal.

• Team player, dedicated, detailed oriented and Customer focused.

• Strong interpersonal and leadership skills.

• Self-starter; comfortable pulling together information from multiple resources.

• Strong problem-solving skills.

• Established reputation for integrity, dependability, initiative, teamwork, and accountability.

• Coaches others on troubleshooting and problem-solving techniques.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position