#92159346
Execute the review, analysis and resolution of assigned customer application enquiries using sound engineering principles and adhering to business standards, practices, procedures, and product / deadline requirements
• Provision of technical support to internal and external customers on the complete range of Grid Automation Products (focused on Protection relays (MV and HV) as well as Software solutions (Protection remote engineering access, asset monitoring, digital Control System, network management, cybersecurity, etc) both by telephone and face to face meetings. The role will consist of both office-based responsibilities and visits to customer sites.
Assist the Commercial/Sales organisation in ensuring the best technical solution, promotion of products, presentations and assistance during technical negotiations as well as completing formal tenders for Grid Automation products/solutions in line with customer specifications.
Conduct customer trainings to help customers in the application and the operation of the Grid Automation products and services.
Attendance of trade shows, seminars and conferences as necessary.
Qualifications/Requirements
Degree in Electrical / Electronic Engineering
Experience in a customer facing engineering position
Advanced Substation Protection and/or Substation Control System
Applications Knowledge within Transmission & Distribution segment
Experience with IEC 61850 based Substation Automation solutions / Cyber Security / Software defined solutions is highly desirable
Working knowledge of Substation Protection, Substation Automation and RTUs and be able to assist the customers in the selection and implementation of the best GE Vernova solution for their applications.
Experience with Network protocols, HMI systems, and software packages are highly desirable.
Ability to analyse specific applications and produce technical reports
Commercial Acumen
Able to travel both in country and overseas
Languages - Polish and English (duties require writing and verbal communication with customers)
Desired Characteristics
• Strong oral and written communication and presentation skills as well as strong interpersonal skills.
• Ability to work on multiple enquiries simultaneously.
• Effective problem identification and solution skills.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position