Service Director Nordics Europe

gy and compliant with GE policies and country legal requirements.

Job Description

Roles and Responsibilities:

• Prioritize safety in all operations.

• Enhance fleet performance and productivity by addressing root causes, optimizing scheduling and dispatching, deploying standard work programs, and closely monitoring return-to-service and production metrics.

• Lead a cohesive and empowered service team comprising Service Managers, Service Coordinators, and Field Technicians, ensuring accountability and excellence in service delivery.

• Collaborate with Regional and Global Digital Services teams to resolve issues, manage performance, and implement productivity and reliability improvement programs.

• Partner with the Commercial team to expand transactional activities and maximize installed base penetration, emphasizing innovative solutions and customer value.

• Manage the full-Service Business Cost Center at the sub-region level, focusing on cost and subcontractor control, visibility, and performance management.

• Develop a strong talent pipeline to cultivate the next generation of service leadership.

• Serve as the Managing Director of Sweden's legal entity, GE Energy (Sweden) A.B.

• Handle customer relationships and dispute resolutions.

• Oversee contractual management and responsibilities.

• Maintain flexibility for frequent domestic and international business travel.

Required Qualifications:

• Professional qualification, preferably in a technical discipline.

• Extensive experience in Field Services or managing a field service team.

• Proven experience in customer relationship and contract management.

• Experience managing a P&L and implementing service strategies in an international environment.

• Fluent in English (written and spoken).

• Demonstrated leadership experience with a strong sense of accountability, drive, ownership, and resiliency.

• Ability to work and influence effectively across functions in a matrix organization to create impact.

• Willingness to undertake frequent domestic and international business travel.

Desired Characteristics:

• Bachelor's degree from an accredited university.

• Demonstrated expertise in financial metrics analysis.

• Working knowledge of service contracts, terms and conditions, financials, and technical operations.

Additional Information

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position