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E for complex functional issues as needed, especially related to installation and upgrades to new features.
Present product knowledge and system design options to clients' while providing industry relevant examples and experience-based solutions on an extemporaneous basis
Advise on development of testing plans strategies and execution as well as support all customer testing activities including issue resolution and troubleshooting guidance.
Provides functional product expertise as needed, acting in a consultative capacity to deliver the right solutions to clients.
Actively engage with the customer throughout the implementation process, including project team selection and review.
Provide clients with best practice suggestions for key implementation decisions, workflow design, system set-up, preload planning, determination of go-live readiness, custom workflow training, go live support and post-live follow up, including contingency plans (as needed)
Coordinate implementation activities within their product expertise and communicate effectively with external clients as well as internal teams.
Independently lead and facilitate current state, future state, and gap analysis sessions with the customer project team
Manage continuous improvement efforts regarding the development of tools and processes that support the implementation deliverables
Act as a functional leader or mentor for other members of the GE project team on complex, integrated customer implementations
Exhibit strong communication and organizational skills
Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, and support pre-sale strategy (as needed)
Effectively apply GE execution methodology and project standards.
Maintain & continuously update technical skills and knowledge.
Work independently as well as part of the team.
Maintain strong customer relational and communication skills
Required Qualifications
Bachelors Degree in a technical discipline, preferably Engineering or IT and minimum 7 years relevant experience
Minimum 7 years software implementation and/or Business Consulting experience
Technical team leadership experience
Recent experience of SCADA, DMS, OMS. PowerOn ADMS experience is an advantage.
Desired Characteristics
Ability to take direction from both Management and Project Managers overseeing the projects you are assigned.
Ability to prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and professionalism.
Ability to interact confidently with customers from end users to executive suite.
Software skills in software analysis, design, and methodology
Training experience or strong knowledge of adult learning principles.
Six Sigma quality experience (Black Belt/Green Belt certified).
Demonstrated success in working with customers, vendors, and cross-functional teams.
Ability to work remotely and actively manage several concurrent customer engagements
Thoroughly motivated self-starter, able to work independently, motivate and influence others
Experience with Linux / UNIX and Windows OS
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position