SRE Production DevOps Engineer

s across versions and environments

Job Description

Roles and Responsibilities

Day 0: Pipeline Implementation & Standardization

• Golden Path Execution: Maintain and improve standardized CI/CD pipelines using GitHub Actions and ArgoCD, ensuring all product teams follow the established "Golden Path" to avoid bespoke, non-standard deployment utilities.

• **Policy Enforcement:**Implement and manage automated "quality gates" within the delivery pipeline to verify that every release meets security and architectural standards before reaching production.

• **Provisioning Support:**Assist the SaaS Cloud Engineers in automating highly secure, resilient customer's cloud infrastructure.

Day 1: Release Authority & Deployment Management

• Change Control Authority: Review and provide final approval for production deployment requests, ensuring all pre-release criteria-such as performance testing and security scanning-are satisfied.

• Progressive Delivery: Execute advanced rollout strategies, including Canary and Blue/Green deployments on Kubernetes, to minimize the "blast radius" of changes .

• **Validation:**Perform automated verification and acceptance testing post-deployment to confirm service health and trigger automated rollbacks if necessary.

Day 2: Operational Support & Optimization

• **24/7 Follow-the-Sun Support:**Participate in global on-call rotations, ensuring a seamless transition of operational responsibility between time zones through standardized handover protocols.

• Incident & Root Cause Analysis: Support high-severity incident response and participate in blameless Root Cause Analysis (RCA) to identify and fix systemic deployment risks .

• FinOps & Capacity: Track and report on cloud resource consumption for CI/CD infrastructure, assisting in cost-optimization efforts and right-sizing production workloads.

• Manage key deliverables and mentors junior team members.

• Contribute in driving initiatives such as defining standards and processes to ensure quality.

• Develop and enhance the test infrastructure and continuous integration framework used across teams.

• Learn new build and releases techniques and methodologies and trains the team in the same.

• Partner with and provides direction to fellow team members to diagnose bugs and formulate solutions.

Technical Requirements

• CI/CD & GitOps: Hands-on experience with Jenkins, Artifactory, GitHub Actions and ArgoCD for automated software delivery.

• Container Orchestration: Proficiency in managing workloads on Kubernetes, specifically with EKS clusters.

• Automation Tools: Strong skills in Ansible and Terraform for configuration management and infrastructure-as-code.

• Cloud Platform: Solid understanding of AWS cloud services (VPC, IAM, EKS, RDS, S3, MSK, etc) in a production setting.

• Observability: Experience using Prometheus, Grafana, Splunk, Datadog or Dynatrace to monitor deployment health and system performance .

Experience & Qualifications

• Professional Background: 5+ years of experience in DevOps, SRE, or Release Engineering roles for cloud-native SaaS applications.

• Overall Experience: 8+ Years.

• Operational Discipline: Proven ability to manage production changes and troubleshooting under pressure in a high-stakes environment.

• Compliance Awareness: Familiarity with regulated industries and security frameworks such as NERC CIP, SOC2, ISO 27001, IEC 62443 is highly preferred.

• Communication: Strong ability to document technical procedures and communicate clearly with stakeholders during global shift handovers.

Key Performance Indicators (KPIs)

• System Availability: Help maintain 99.99% availability of mission critical grid SaaS products.

• Customer Onboarding Speed: Contribution towards the 4-hour SLA target.

• Change Failure Rate: Maintaining a low rate of failed production deployments through improved quality gates .

• Mean Time to Recover (MTTR): Ensuring fast restoration of service through automated rollbacks and executing run books diligently.

• Toil Reduction: Automating repetitive manual tasks to ensure at least 50% of time is spent on engineering improvements.

Education Qualification

Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with advanced experience.

Business Acumen:
• Strong problem solving abilities and capable of articulating specific technical topics or assignments
• Experience in building scalable and highly available distributed systems
• Skilled in breaking down problems and estimate time for development tasks
• Evangelizes how our technology solves customer problems from a technology and business perspective

Leadership:
• Demonstrates clarity of thinking to work through limited information and vague problem definitions
• Influences through others; builds direct and "behind the scenes" support for ideas
• Proactively identifies and removes project obstacles or barriers on behalf of the team
• Shares knowledge, power, and credit, establishing trust, credibility, and goodwill

Personal Attributes:
• Able to work under minimal supervision
• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
• Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work.
• Applies values, business strategy, policies, precedent, and experience to make complex decisions in
ambiguity and with uncertain consequences.

Additional Information

Relocation Assistance Provided: Yes