Staff Service Manager

technical element of projects to meet the contracted requirements, timeline and quality commitments.

• Own the Solution, ensuing that any non-Product requirements are reviewed

• Collaborate with the Project Manager in relation to the Project Scope, ensuring that the deliverables are in accordance with the Scope of Work

• Lead the Partners and any Services Engineers assigned to the Project, assigning Work Packages and ensuring the reviews on technical landscape

• Ensure development and documentation are fit for purpose.

• Responsible for generating the activities as per the agreed project RACI matrix.

• Responsible for the documentation of requirements, schedule and WBS for any Change Requests within the Project

• Confirm the completion of deliverables against milestones and stage reviews.

• Responsible for the Environment Strategy for the Project and Support Teams, ensuring that these are created, built and fully accessible, whilst providing support to the Customer on their needs.

• Attend the Project Internal and Customer Meetings as well as hold regular Technical Internal and External Meetings and daily Stand-Up meetings (AGILE Scrum) with the team

• The Delivery Manager is to attend the Scheduled Project Review Meetings supporting the Project Manager

• Responsible for any technical workshops held with the Customer during Design stage and generating the documentation and attending document reviews

• Own the Delivery Model and Tools (e.g. JIRA, Confluence)

• Review activities against the WBS and inform the stake holders of any delays or risks

• Collaborate with the Project Manager in relation to the Project Scope, ensuring that the deliverables are in accordance with the Scope of Work

• Responsible for the documentation of requirements, schedule and WBS for any Change Requests within the Project

• Confirm the completion of deliverables against milestones and stage reviews.

Leadership:

• Has the ability to lead a team of 6-8 people with motivation and high energy level

• Ability to take ownership of projects and deliver while mentoring and helping team.

• Excellent stakeholder management and ability to deal with multiple functions/ projects in parallel.

• Prepare work breakdown structure, work instructions, estimation tools by working with subject matter experts and prepare a solution package.

• Acts as a go-to person for subordinates both in terms of solution expertise but also in terms of performance management and professional development.

• Proactively engages with cross-functional teams to resolve issues and design solutions.

Qualifications / Requirements:

• Engineering Graduate from an accredited university (B.E./B. Tech/ Engg. Degree)

• 8+ years of experience in T&D Domain and implementation services

• Strong analytical skills.

• Strong written, and interpersonal communication skills.

• Ability to make formal and informal presentation.

• Prior experience of Product management for software solution offerings would be highly desirable.

Desired Characteristics:

• Committed to maintaining the highest standards of service quality in all aspects of project delivery

• Demonstrated ability to manage multiple projects simultaneously

• Strong organizational, analytical, and problem-solving abilities

• Familiar with contract terms

• Experience working with global teams / partners

• Strong oral and written communications skills

• Strong interpersonal and leadership skills

Additional Information

Relocation Assistance Provided: Yes