Technical Support Engineer - Protection and Control Relays

GE Vernova

5

(23)

Biscay, Spain

Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.
  • #2101246588

    Position summary

    ed.

    Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.

    The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

    Job Description

    Roles and Responsibilities

    • Own the resolution of post-sales technical customer issues. Level 1 and 2 Technical Support - Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the "level" of skill set increases. For some products 1 individual may handle levels 1 and 2 while for other products these may be separate individuals with increasing skill sets.

    • Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

    • Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

    • Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

    • Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

    • Part of the job may also include task related to Electrical consulting activites such as electrical studies, relay configurations, training to customers etc.

    Required Qualifications

    • This role requires advanced experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience) like degrees in Electrical Engineering or similar. Experienced similar roles will be highly valued.

    Desired Characteristics

    • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

    • Strong communication skills for managing client interactions

    • Deep Knowledge of protection relays (any GE protection relays).

    • Deep knowledge in Micom portfolio relays.

    Additional Information

    Relocation Assistance Provided: No

    Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.