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Contact Center Solution Specialist, Google Cloud

Google

3.8

(162)

Stockholm, Sweden

Why you should apply for a job to Google:

  • Ranked as one of the Best Tech Companies for Women in 2019
  • 56% say women are treated fairly and equally to men
  • 77% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Generous parental and caregiver leave along with fertility and growing family support.
  • Flexible work options that include a hybrid work model, four “work from anywhere” weeks, and remote work opportunities.
  • A chance to be a part of a variety of employee resource groups, community groups, and culture clubs.

    • #140800522742309574

    Position summary

    ole, you will assist customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint. In this role, you will grow the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications.

    In this role, you will also form part of a central and highly specialized technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform.

    Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

    Responsibilities

    • Reflect EMEAcustomers, partners and field to shape a data-driven direction for Customer Engagement product development.
    • Support the sales teams on the largest Customer Engagement opportunities across EMEA.
    • Partner closely with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Customer Engagement strategy.
    • Support technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite (Conversational Agents, Agent Assist, Conversational Insights and Google CCaaS)

    Why you should apply for a job to Google:

  • Ranked as one of the Best Tech Companies for Women in 2019
  • 56% say women are treated fairly and equally to men
  • 77% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Generous parental and caregiver leave along with fertility and growing family support.
  • Flexible work options that include a hybrid work model, four “work from anywhere” weeks, and remote work opportunities.
  • A chance to be a part of a variety of employee resource groups, community groups, and culture clubs.