Service Delivery Manager, Ads Content and Operations

ners

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us - and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

The gTech Ads Content Operations and Testing (ACOT) team is Google's Center of Excellence for Ads through Expert Raters in Content Operations, Quality Enforcement, Testing, and Human Evaluations. Through its deep expertise in scaled operations management, program management, and data-driven insights that span the entire product lifecycle, ACOT plays a pivotal role in bringing new ads products to market, ensuring the quality of users' experiences with ads, and driving business growth. We oversee a global operation that powers Ads' shift to adopting AI across its portfolio.

Responsibilities

• Manage operations, track metrics, and meet goals. Lead vendor management. Maintain processes and train to reduce costs without impacting quality. Optimize resources and eliminate waste. Explore automation and consolidation.
• Ensure compliance with agreements, service-level agreements, and policies. Manage budgets. Drive operational improvements for Google.
• Work effectively with stakeholders across Google and vendors. Facilitate clear communication and act as an escalation point.
• Manage service delivery and work with executive stakeholders. Make efficient decisions and lead change.
• Use product and business insights to drive operations and scaling strategy. Launch new workflows and ensure readiness. Balance operational and business goals.