Contract Manager(コントラクトマネージャー、リニューアルマネージャー)

and Management to execute the contract renewal process and ensure a positive experience for the customer

• Establish cooperative working relationships with customers

• Lead forecasting discussions and pipeline reviews with internal colleagues

• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks

• learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives

We are looking for people who:

• Have strong negotiation skills

• Are passionate about creating a great customer experience

• Solve problems with curiosity and creativity

• Are open and adaptable to changes in processes, operations and guidelines

• Seek to understand multiple perspectives in a situation

• Show clear communication skills with the ability to effectively lead a conversation

• Possess prioritization and organizational skills with attention to detail

• Embrace a dynamic and motivating environment

• Invest in relationships with customers and colleagues

• Contribute to a positive team environment of equality and inclusion

• Fluent both English and Japanese (business level)

既存のお客様のご契約に関するサポートをするポジションです.顧客の問い合わせを正確に解決し,顧客の更新手続きをするために,顧客および社内の同僚と直接コミュニケーションをとることも含まれます.お客様に焦点を当て,成果志向の組織の一環として,HubSpotのお客様の投資を最大限に活用するために中心となる高いボリュームのアカウント関連のタスクを管理する責任もあります.

この役割では,以下のスキルを得ることができます:

• 顧客の経験を向上させつつ,価値のある更新と契約変更を交渉する

• 顧客と社内ステークホルダーと協力してアカウントを拡大し,アップセル,クロスセルの機会を創出する

• 営業担当者,カスタマーサクセスマネージャー,および管理職と協力して契約更新プロセスを実行し,顧客にとってポジティブな経験を確保する

• 顧客との協力関係を築く

• 同僚とパイプラインのレビュー/ディスカッションを主導する

• フィードバックの提供や新しいプロセスとプレイブックの試行を通じて契約管理組織の成長に寄与する

• 様々なビジネスがどのようにオペレーションされていて,そのビジネスが日々直面する経営課題やテクノロジーがどのようにビジネスを変えていくかを学ぶことができる機会を得る

以下の特徴を持つ人材を求めています:

• 強力な交渉スキル

• 優れた顧客体験を創造することに情熱を持つ

• 好奇心と創造性をもって問題を解決する

• オペレーションやガイダンスの変化に対してオープンで適応できる

• 状況における複数の視点を理解しようとする

• 会話を効果的に導く能力と明確なコミュニケーションスキル

• 細かなことに配慮しながら優先順位付けができ,オーガナイゼーションスキルの高い方

• スピード感があり,やりがいのある環境を受け入れる

• 顧客や同僚との関係を良好に保つことが得意な方

• チームワークが得意で他社の違いを受け入れ協力して業務を行える方

• ビジネスレベルの日本語,英語スキル

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot helps millions of organizations grow better, and we'd love to grow better with you. Our business builds the software and systems that power the world's small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code , which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We're headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code , which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot's use of your personal information.