Application Architect: ServiceNow

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Your Role and Responsibilities

• Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture

• Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations

• Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models

• Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation

• Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro

• Lead & investigate complex technical issues and review code as required

• Account for possible project challenges on constraints including, risks, time, resources and scope

• Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks

• Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions

• Provide expert guidance for best practices related to ServiceNow administration.

Required Technical and Professional Expertise

• 10+ years of IT experience with proven ServiceNow Product knowledge

• 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture

• Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro

• Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature

• Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management

Preferred Technical and Professional Expertise

• Relationship building with business and customers
• Active listening, negotiation, problem solving
• Team building