Business Design Consultant

development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

This role is responsible for understanding and assessing a client's business operations, identifying issues and opportunities and recommending appropriate solutions. They document, modify and design current and future operational scenarios (processes, models, rules, use cases, policies, plans and solutions). They work with the client and other consulting specialties to ensure proper translation of business requirements into a set of structured business process, knowledge, technology, and organization specifications that satisfy the client's strategic and operational objectives.

Required education

Bachelor's Degree

Required technical and professional expertise

Supports and Leads Experience Strategy efforts through Insight, Idea, Impact to uncover customer insights, define a strategy to innovate the customer experience, and create a roadmap to guide the execution of the strategy. Focuses on leading ethnographic research, guiding the analysis/synthesis processes, and acts as SME on the end-user throughout the project. Convenes and leads many disciplines such as, but not limited to , business strategy/digital strategy, analytics, research, visual design, and technology to uncover CX innovation opportunities and define the future state. Has IBM Design Thinking facilitation and experience mapping capabilities.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.