Cloud Account and Billing Support Analyst

accounts.

Primary responsibilities include assisting IBM Cloud Client inquiries facilitated through various channels (online cases, phones, and live chat). This role encompasses client-facing interactions related to Account Management and new client registration.

Responsibilities will include the following:

• Registration, Activation, Login, and ID

• Suspension and Cancellation of Services

• User Management, Ownership Changes

• Create Support Cases

• Contract Modification/Support

• Account Cancellations

• Billing Questions and Disputes (AR, Revenue Services)

• Reconciliations/Credits-Refunds

• Order Processing

• Discounts/Pricing Adjustments

• System Outages (Login and ID)

• Tooling and Automation (IMS, Service Now, SAP, BSS Dashboard, CyberSource, Engage Support)

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Required Skills:

• 5+ years' experience in Customer Service, Collections, or Accounts Receivable

• Must have excellent verbal and written communication skills.

• Must be client-focused and have good problem-solving & decision-making skills.

• Must have good knowledge of Microsoft Suite and the ability to learn other software systems

• Ability to work well both with groups and independently in an office setting and Remote

• Ability to communicate both verbally and written

• Ability to work on multiple tasks at one time

• Position requires the use of a computer for the majority of the day

• Must be able to sit for prolonged periods

Eligibility Requirements:

• Level of Education: Some College

• Must be able to work a flexible work schedule, including holidays (24x5 -365)Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Required Skills:

• 5+ years' experience in Customer Service, Collections, or Accounts Receivable

• Must have excellent verbal and written communication skills.

• Must be client-focused and have good problem-solving & decision-making skills.

• Must have good knowledge of Microsoft Suite and the ability to learn other software systems

• Ability to work well both with groups and independently in an office setting and Remote

• Ability to communicate both verbally and written

• Ability to work on multiple tasks at one time

• Position requires the use of a computer for the majority of the day

• Must be able to sit for prolonged periods

Eligibility Requirements:

• Level of Education: Some College

• Must be able to work a flexible work schedule, including holidays (24x5 -365)

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.