DELIVERY MANAGER-HUMAN RESOURCES OPERATIONS

estigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

The Deputy General Manager (DGM) in the Learning and Knowledge Team will play a pivotal role in shaping and driving the learning strategy for the organization. The DGM will lead efforts to cultivate an outcome-based learning culture across 100+ clients, ensure the effective implementation of learning solutions, and support the continuous professional development of internal stakeholders.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. If you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Your primary responsibilities include:

• Assist in Learning Strategy Development and Execution:

  • Work on the annual learning strategy and drive its execution with the team.
  • Foster a conscious and outcome-based learning culture across the organization and its 100+ clients.

• Client Consultation and Learning Solutions:

  • Consult with clients to understand their learning requirements and desired outcomes.
  • Design and execute tailored learning solutions, provide post-training support, and evaluate effectiveness.

• Knowledge Management:

  • Collaborate with clients to perform gap analysis and implement a robust knowledge management process within their accounts.

• Facilitator Training and Development:

  • Conduct Train-the-Trainer (TTT) sessions and groom new and aspiring facilitators.
  • Coach facilitators to independently deliver sessions effectively.

• Reskilling and Transition Support:

  • Support the reskilling of resources in accounts that are ramping down to help place them internally.
  • Assist transitioning accounts during the Pre-Knowledge Transfer (KT) phase with the skills required to shorten the learning curve.

• Content Creation:

  • Develop content for customized and generic training sessions.
  • Create digital learning content using rapid authoring tools such as Articulate 360 and Adobe Captivate.

• Leadership and Client Engagement:

  • Periodically present learning updates in leadership forums.
  • Participate in potential client visits to showcase training capabilities.

• People Management:

  • Support the professional development of the team through continuous learning and upskilling opportunities.
  • Ensure alignment of individual, team, and organizational objectives.
  • Conduct regular performance reviews and provide constructive feedback to team members.

• Partake and drive various learning engagements driven at a business unit/organizational level.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Minimum 15 years of experience in training or operations management (preferably in ITES / BPO / HR / F&A domains) with at least 10 years in the training function

• Bachelor's degree in Training, Education, Human Resources, or a relevant field.

• Fluent communication skills at a professional level

• Facilitation skills

• Content development expertise

• Experience as a learning consultant.

• Ability to drive outcome-based learning.

• Experience conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI)

• Proficiency in MS Office tools

• Strong organizational and decision-making skills.

• Ability to work in a team.

• Ability to manage and handle multiple tasks.

• Outstanding critical thinking and problem-solving skills.

• Attention to detail.

• Experience in building rapport and collaborating with internal & external stakeholders.

Preferred technical and professional experience

• Experience in implementing a knowledge management framework

• Master Trainer certification

• Instructional Design Certification

• Experience using e-learning authoring tools like Camtasia/Adobe Captivate/Articulate Storyline

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.