Entry Level Incident Management Handler (Monterrey Office)

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Required Technical and Professional Expertise

• Advanced English for writing and speaking

• Availability to work in person at our client's office in Monterrey, 3 to 4 times a week

• Over 1 year (1+) of experience in security incident management.

• Bachelor's degree in Computer Information Systems Telecommunications Engineer.

• Professional in incident management processes.

• Knowledge of ITIL fundamentals.

• Information security skills.

• Basic knowledge of COBIT.

• Knowledge of security incident management processes and procedures.

• Knowledge of security infrastructure from an operational perspective.

• Demonstrated skills in interpersonal and verbal communication.

• Demonstrated skills in written communication.

• Ability to handle multiple tasks.

• Proven problem-solving and resolution skills.

• Domain of the MITRE ATT&CK framework.

Preferred Technical and Professional Expertise

• NIST Cybersecurity Framework (CSF)