[IBM Japan] Technical Support Representative

primarily apply their technical skills in an internal or external client billable services and implementation environment. Will work in shift rotations at the IBM Data Center. Remote work not available, but may work from home on weekends depending on project requirements.

• Rack, build, cable, configure, and provision Intel and AMD servers
• Rack, cable, and deploy networking equipment
• Troubleshoot, test, quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket
• Troubleshoot and resolve problems with basic network and operating system installations and configurations
• Monitoring and managing datacenter infrastructure
• Monitor and assist our automated provisioning system for new server orders
• Monitor and escalate issues with customer's servers as necessary
• Monitor and escalate any abnormalities in datacenter through regular walkthrough

Required Technical and Professional Expertise
• 2 to 3 years of experience working in a 24/7 datacenter environment
• Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)
• Experience in racking, cabling, and deploying servers and networking equipment
• Good knowledge of PC hardware concepts and component installation
• Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc).
• Solid understanding of RAID technologies
• Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday
• Must be willing to learn quickly, multi-task, and work in a fast-paced environment
• Must be fluent in English. Japanese skills not required.

Preferred Technical and Professional Expertise
• Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)
• Customer focused attitude with previous customer service experience.
• Able to work independently with minimal supervision and/or with a team