［ISOC/Kitakyushu］BPO Project Team Leader

long-term career growth and development
opportunities in an environment that
embraces your unique skills and experience.

Your Role and Responsibilities
The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)
*Japanese CV is required.

IBM Staff Operations Japan (ISOC), a group company of the global IT company IBM, is seeking a BPO team leader position.

This position is responsible for BPO projects related to [Human Resources] for a major client company.

Specifically, the position will be responsible for the following
Salary and bonus calculation, attendance management, social insurance, commuting expense calculation, retirement allowance calculation, inhabitant tax, year-end adjustment

In addition to some of the above tasks, you will also be entrusted with the following leadership duties

• Management of operational issues

• Quality and deadline management

• Presentation of business improvement plans, implementation and promotion of improvement activities

• Management of operational procedures, etc.

• Monitoring of operational status

• Preparation of reports for clients and internal use

• Management and training of team members

Assumed annual income range ; Approx. 3.5 to 5 million yen
The above is a rough estimate. Final decision will be made after reviewing your skills and experience during the selection process.

Required Technical and Professional Expertise
The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)
*Japanese CV is required.

• Ability to analyze situations and consider countermeasures/solutions to improve operational efficiency and solve problems.

• Team management skills (e.g., managing team members' work proficiency and utilization status)

• Management experience (e.g., BPO, call center supervisor experience)

• Experience in human resource management

• Document preparation skills (e.g., performance management, report writing)

• Microsoft Office skills (e.g., Excel entry and spreadsheets, Word entry, Outlook email creation)

Preferred Technical and Professional Expertise

• At least 5 years of experience in human resources
• Excel function usage (SUM/COUNT/VLOOKUP)
• Experience using COMPANY, a core HR system