Network Engineer (CCNA R&S) Guadalajara

phony systems, ensuring seamless communication within the contact center.

• Configure and manage VoIP systems, including setup and maintenance of phone lines and extensions.
• Troubleshoot telephony issues and coordinate with vendors for resolution.
  Cisco Unified Contact Center:
• Administer and support the Cisco Unified Contact Center Enterprise (UCCE) environment.
• Configure and manage call routing, IVR systems, and agent profiles.
• Monitor system performance, conduct regular maintenance, and implement updates as needed.
  Programming:
• Develop and maintain scripts and applications to enhance contact center operations.
• Automate routine tasks and processes to improve efficiency.
• Collaborate with IT and development teams to integrate new technologies and solutions.

Required Technical and Professional Expertise
Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in network administration and telephony systems.

• Expertise in Cisco Unified Contact Center Enterprise (UCCE) administration.

• Strong problem-solving skills and the ability to work under pressure.

• Excellent communication and interpersonal skills.

Preferred Technical and Professional Expertise
Programming languages such as Python, Java, or C++.
Certifications in Cisco (e.g., CCNA, CCNP) or related fields.

• Experience with other contact center technologies and platforms.
• Knowledge of database management and SQL