Process Analyst - Finance and Administration Delivery

s to the table, there's no limit to what you can accomplish here.

Responsibilities:

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.

• Involve in netting instructions, direct Debit run, rejection of Direct Debit and Oracle updating.

• Investigate unapplied payments, rectify and ensure proper allocation.

• Provide information relating to customer payments, refunds and other miscellaneous accounts receivables questions .

• Ensure that client Service Level Agreements (SLA) and timelines are met.

Required Technical and Professional Expertise

• Commerce Graduate with minimum of 2-4 years of Experience in Order to Cash (O2C) basic accounting knowledge and understanding of various accounting principles.

• Experience in participating and collaborating in team meetings to gather/share information

• Ability to achieve individual and Business metrics

• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.

• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.

• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.

• Proven experience to build and utilize reports to analyze pertinent account information.

• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

• Working knowledge to identify and implement action plans and process improvements with mentorship.

Preferred Technical and Professional Expertise

• Proficient in MS office applications and any ERP software as end user
• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Proven change management and be open to it good time management and work under tight deadlines
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications.

We wish you great success in your career and encourage you to bring your best self to work with IBM.