Salesforce Business Analyst

development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.

You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.

Your primary responsibilities include:

• Collaborate with business stakeholders to gather, analyze, and document business requirements and processes.

• Translate business needs into detailed user stories, acceptance criteria, and functional specifications.

• Partner with Salesforce Admins and Developers to design and deliver effective solutions in Manufacturing Cloud, Service Cloud, and Experience Cloud.

• Facilitate workshops, requirement sessions, and process mapping exercises.

• Develop and maintain documentation including process flows, wireframes, and training materials.

• Act as a liaison between business and technical teams to ensure requirements are clearly understood and implemented as intended.

• Support UAT (User Acceptance Testing) and help coordinate testing efforts across teams.

• Help prioritize backlogs and manage enhancement requests.

• Identify areas for improvement and make recommendations for optimization or automation within the Salesforce platform.

• Stay current with Salesforce platform updates and best practices, and make recommendations for adoption.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 3+ years of experience as a Business Analyst with hands-on involvement in Salesforce projects.

• Strong understanding of Salesforce capabilities and limitations, particularly in Service Cloud, Manufacturing Cloud, and Experience Cloud.

• Experience working in Agile environments with tools like Jira or Azure DevOps.

• Excellent communication and interpersonal skills-able to translate technical concepts into business terms.

• Skilled in writing user stories, process documentation, and acceptance criteria.

• Proficient in business process modeling and data analysis.

Preferred technical and professional experience

• Salesforce Administrator Certifications and Experience Cloud Consultant is preferred.

• Portuguese and English are preferred, but could be just English

• Background in industries such as Manufacturing and Electronics.

• Experience with Salesforce Flows, validation rules, approval processes, and declarative automation tools.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.