Senior z/OS Infrastructure Performance Consultant (f/m/x)

echnical aspects of discovery calls, conduct software demonstrations, lead technical aspects of software Proof of Concepts, support all technical aspects of the pre-sales processes
• Support the data collection process and/or installation of software for onsite or SaaS implementations
• Provide technical account ownership to assigned accounts support all technical aspects of the account.
• Provide performance analysis of z/OS Systems, DB2, CICS, MQ, WAS, TCP/IP, Disk, Replication or Tape
Consult with assigned prospects and customers to determine performance requirements, processes, analysis, make recommendations, etc.
• Work with the development teams to communicate assigned customer and prospect requirements
• Provide level 2-3 product technical support for assigned customers as needed
• Provide technical marketing content as assigned such as white papers, webinars and technical blogs
• Pro-actively identify potential performance issues
• Identify z/OS Systems efficiency opportunities as required per contract
• Develop remediation plans to address performance issues
• Train customers on IntelliMagic products and performance best practices
• Create product installation guides, white papers, and contribute to technical blogs
• Work with the larger team to creatively solve technical and process related challenges in support of customer requirements.

Required Technical and Professional Expertise
• 10+ years of experience with performance analysis using RMF and SMF data for key areas of the z/OS infrastructure
• Knowledge of RMF and SMF performance record types and data collection processes
• Knowledge of z/OS Systems, Disk, Tape, Network TCP/IP, zOS Connect, MQ, DB2, CICS
• Excellent written and oral communication
• Listening effectively
• Problem solving
• Deductive and inductive reasoning
• Customer service

Preferred Technical and Professional Expertise
N/A