Technology Portfolio Specialist

lity in their cloud journey.

Your role and responsibilities

This role serves as a field-aligned nerve center for customer demand signals - synthesizing feature request and customer escalation inputs, product telemetry , sales feedback , and competitive moves into clear insights that guide prioritization . Partnering with senior portfolio specialists , they ensure follow-through across PM/ Eng/Design interlocks , connect requests to engineering work, and keep account teams aligned. By translating technical product knowledge into crisp analysis and recommendations , they help the organization choose the right bets and accelerate outcomes that matter to customers.

What you'll do (responsibilities):

Own the field feedback loops: Track customer asks, maintain SLAs, and close the loop with requestors ; keeping a clean source of truth. Assist Sr. Technical Portfolio Architects with feedback loops related to win / loss program and the associated account teams

Field Alignment : Ensure customer and PM engagements are current by partnering with PMs to drive timely updates . Flag gaps and disconnects where there isn't alignment to strategy and customer outcomes . Ensure timely feedback and response from the field to ensure tight alignment with product.

Feature Request Quality Control: Review Feature Requests for completeness (problem, impact, repro, customer priority); improve quality before escalation . Ensure appropriate accounts and opportunities are linked for maximum impact and knowledge of priorities for our customers . Maintain field communications to ensure they are up to date on status and approach of solutions , and customer satisfaction.

Workshops /Demos QA: Act as SME to help review workshops /demos to ensure alignment with sales plays. Coordinate with the Customer Design Labs team to meet technical acceptance criteria; collect feedback and keep the asset library current.

Research & analysis: Assist Sr. Technical Portfolio Architects to pull data from CRM, telemetry , support, and win/loss; to analyze trends and surface themes that inform prioritie.

Technical & Competitive validation : Work with our Solutions Architecture team to reproduce customer scenarios , stand up sample configs /demos, and verify integrations to inform recommendations . Coordinate simple lab validations to reproduce competitor claims (with senior review).

Deliverables: weekly (CER/CCE/FR status, blockers , links to eng items). Request Hygiene Report Monthly utilized in executive leadership rollup reporting . Customer & Competitive Pulse Workshop/Demo QA notes and acceptance checklist updates . SME/EPD Action Register with closure tracking.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Technical knowledge of HashiCorp's suite, including Terraform, Vault, Consul , and Boundary. Working knowledge of cloud/infrastructure /security; ability to get hands-on with our products .

An understanding of DevOps processes , automation , and best practices.

Familiarity with emerging products like Nomad, Packer, and Waypoint.

Experience in a technical analyst, product ops, Solutions Engineer, or similar role and extensive experience of industry.

Comfort with spreadsheets and basic SQL/scripting.

Familiarity with Jira/roadmap tools and CRM/support systems .

Fluent in English

Preferred technical and professional experience

Familiarity with BI/ enablement tools.

Strong organization and crisp writing; fast, accurate documentation and updates .

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.