Transaction Pricer - IBM Cloud Paid Support

"approving" a bid price. SW Pricing 'approves' a bid when the price is within SW Unit pricing delegation. - *Delegations are levels of discounting up to which various roles can approve a discount without a higher-level approver - *Special bids are price requests from sales that are outside of their delegation and must be submitted for exception approval - Brand pricing also responsible for reviewing/approving terms and conditions

• Factors in approving a bid include deal size, optimal pricing, Sales exec/OM support, profitability

• Distributed and FCT bids reviewed/approved via SQO, IBM Quoting, CPQ, or email,

• Understanding the profitability of Support via PTI calculations

• Maintain the checkfile so that any special delegations and royalties are captured and published (widely used file by geo pricing and sales)

• Knowledge of process and procedures related to credit, concessions, cancel/rebill

• Work with Paid Support OM and Sales to create pricing plays (pre-approved discounting offers)

• Key contact points: Geo Pricing, Sales, Dealmakers, OM, Accounting, Legal, Q2C

• Responsible for developing and curating knowledge, making it readily available for reuse by customers and internal users

• General knowledge and navigation of IMS, ServiceNow, CPQ, SAP CPQ, DSW, Cognos

• Ability to investigate accounts that are inaccurate in multiple systems

• Negotiate and compose pricing approvals via email for discount requests

• Provide Seller support in calls, emails, and bids

• Eagerness to hone current skillsets and develop new skills to grow the products

• Validate support entitlement is properly applied and terminated

• Ensure that usage is property being metered and support is properly being calculated for billing and burned down

• Check and fix entitlement issues across 4 disparate systems

• Educate sellers, CSM, and support staff on how support entitlement and billing work across different account types

• Educate sales on ordering constraints: minimum quantities/commits, auto-renewals, ramps, overages, true-ups, etc.

• Monitor and check invoicing and ensure proper revenue flow.

• Correlate and acquire usage data to allow variable list pricing charging for PayGo/SLIC accounts

• Evaluate ticket volumes, usage volumes, BOMs, etc. to understand how to price and discount (some of this is for existing accounts)

• Understand client business structure and needs to recommend the best account and billing type (e.g. enterprise, ESP, subscription, PayGo)

• Consulting and coordinating TAM delivery leadership in staffing and special TAM requirements (like language or country requirements)

• Capture and monitor support sales and renewal pipeline. We contact sellers for all Premium Accounts that are about to renew or expire that are not in the pipeline

• For Premium ESP deals, track remaining usage and ensure that true ups are correct and being properly billed

Required education

None

Preferred education

None

Required technical and professional expertise

• Ability to investigate accounts that are inaccurate in multiple systems

• Negotiate and compose pricing approvals via email for discount requests

• Provide Seller support in calls, emails, and bids

• Eagerness to hone current skillsets and develop new skills to grow the products

• Validate support entitlement is properly applied and terminated

• Ensure that usage is property being metered and support is properly being calculated for billing and burned down

• Check and fix entitlement issues across 4 disparate systems

• Educate sellers, CSM, and support staff on how support entitlement and billing work across different account types

• Educate sales on ordering constraints: minimum quantities/commits, auto-renewals, ramps, overages, true-ups, etc.

• Monitor and check invoicing and ensure proper revenue flow.

• Correlate and acquire usage data to allow variable list pricing charging for PayGo/SLIC accounts

• Evaluate ticket volumes, usage volumes, BOMs, etc. to understand how to price and discount (some of this is for existing accounts)

Preferred technical and professional experience

• Ability to investigate accounts that are inaccurate in multiple systems

• Negotiate and compose pricing approvals via email for discount requests

• Provide Seller support in calls, emails, and bids

• Eagerness to hone current skillsets and develop new skills to grow the products

• Validate support entitlement is properly applied and terminated

• Ensure that usage is property being metered and support is properly being calculated for billing and burned down

• Check and fix entitlement issues across 4 disparate systems

• Educate sellers, CSM, and support staff on how support entitlement and billing work across different account types

• Educate sales on ordering constraints: minimum quantities/commits, auto-renewals, ramps, overages, true-ups, etc.

• Monitor and check invoicing and ensure proper revenue flow.

• Correlate and acquire usage data to allow variable list pricing charging for PayGo/SLIC accounts

• Evaluate ticket volumes, usage volumes, BOMs, etc. to understand how to price and discount (some of this is for existing accounts)

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