z/OS Specialist - Utilities Specialist

ng with essential utilities and services such as RMDS (Report Management Distribution System), CMOD (Content Manager On Demand), ITOM (IBM Tivoli Output Manager), SCLM (Software Configuration and Library Manager), and the Infoprint Server/Daemon.

You will operate in a dynamic, multi-technology environment that supports critical internal applications across IBM. Your role will involve identifying opportunities for process improvement, driving automation initiatives, and collaborating closely with internal clients to co-create solutions that enhance operational efficiency.

Key Responsibilities:

• Provide technical support through effective problem determination and source identification.

• Collaborate with cross-functional teams to prioritize and resolve technical issues using strong analytical and negotiation skills.

• Recommend and implement optimizations, automation, and enhancements to existing tools, procedures, and support processes.

• Contribute to the development and deployment of new support tools and technologies.

• Share knowledge by mentoring team members and delivering technical training sessions.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Solid expertise in the z/OS environment, with a strong focus on the maintenance and support of system tools.

• Hands-on experience with RMDS, CMOD, ITOM, SCLM, and Infoprint Server/Daemon.

• Familiarity with Cloud Infrastructure and hybrid environments.

• Proven ability to solve complex technical problems, including experience with:

• Installation and configuration

• High availability and disaster recovery

• Root cause analysis

• Performance tuning

• Security and compliance practices

• Experience working in global, multicultural teams, collaborating across different time zones and geographies.

• Strong sense of autonomy, with the ability to work independently while meeting goals and driving innovation.

• Ability to lead system design discussions, plan and implement z/OS solutions effectively.

• Fluent English communication skills, both written and spoken.

Preferred technical and professional experience

• Familiarity with additional z/OS technologies beyond the core tools listed.

• Previous experience working in an IBM z/OS environment, with understanding of internal standards and practices.

• Knowledge of ITIL frameworks and IT Service Management (ITSM) concepts, with the ability to apply best practices in service delivery and support.

• Proficiency with productivity and collaboration tools, such as:

• Jira

• Slack

• Monday.com

• Microsoft 365 (MSO365)

• Microsoft Teams

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

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