Implementation Coordinator: Card Processing Solutions

sure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager.

• Exercises the responsibility and authority to take steps to ensure a successful installation.

• Troubleshoots issues once implementation is complete.

• Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.

• Contributes to process and/or product improvements.

• Acts as an escalation point to other team members, when necessary.

• May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel.

• May participate in new release activities.

• May identify items that are outside the scope of a standard installation and participate in project activities related to those items.

• May participate in sales turnover meetings to schedule and determine the scope of the project.

• May assist less experienced peers.

• May perform other duties as assigned.

What you'll need to have:

• Minimum of 3 years of experience in a financial institution or FinTech company.

• Minimum of 3 years of debit card experience (for example - new accounts, switch blocks, limits, disputes, conversions)

What would be nice for you to have:

• Associate's or Bachelor's degree preferred.

• Excellent knowledge of the financial industry.

• Excellent knowledge of JH products.

• Strong communication and customer interaction skills.

• Strong organizational and time management skills.

• Able to act as a team lead and oversee complex implementations.

• Able to meet deadlines.

• Proficient in using MS Word, MS Excel, and SharePoint. May require proficiency with Visio.

• May require the ability to identify and resolve complex error messages.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.