Service Desk Technician

llentHelp Desk Technician will perform troubleshooting using differentdiagnostic techniques, must have good technical knowledge and be able toeffectively communicate trouble shooting steps and solutions to non-technicalusers. They must also be customer-oriented and patient to deal with difficultcustomers.

This positionoffers the flexibility to work remotely from any of the following locationsnear our hub offices: Southwest Missouri, Dallas-St. Worth Texas, Kansas CityMissouri, Charlotte, NC or the Louisville KY area.

Must be able towork one of the following shifts:

1. 8 am - 5 pm Tuesday -Friday and 6 am-3 pm Saturday

2. 8 am -5 pm Sunday -Thursday

3. 10 am-7 pm Tuesday- Saturday

The salary rangefor this position is between $35,000 to $45,000 per year depending on locationand experience.

Whatyou'll be responsible for:

• Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves support issues.

• Identifies, troubleshoots and resolves software, hardware and network failures.

• Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.

• Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.

• Maintains awareness of current tools, methodologies and technologies associated to IT support.

• May perform other job duties as assigned.

Whatyou'll need to have:

• Must have a minimum of 18 months of experience in a technical support environment.

• Minimum of 12 months of customer service experience.

• Must have working experience with Windows OS, mobile devices, and managing applications on these endpoints.

• Hands on troubleshooting experience with Microsoft Office 365.

• Must be available to assist with on-call duties.

Whatwould be nice for you to have:

• Bachelor's degree in IT, Computer Science or other related fields.

• Experience with Mac applications.

• ServiceNow, Intune, JAMF and/or SysTrack Experience.

• Excellent communication skills.

If you got thisfar, we hope you're feeling excited about this opportunity. Even if you don'tfeel you meet every single requirement on this posting, we still encourage youto apply. We're eager to meet motivated people who align with Jack Henry'smission and can contribute to our company in a variety of ways.

WhyJack Henry?

At Jack Henry,we pride ourselves through our motto of, "Do the right thing, do whateverit takes, and have fun." We recognize the value of our associates andbelieve much of our company's strength and success depends on their well-being.We demonstrate our commitment by offering outstanding benefit programs toensure the physical, mental & financial wellbeing of our people is alwaysmet.

Cultureof Commitment

Ask ourassociates why they love Jack Henry, and many will tell you it is because ourculture is exceptional. We do great things together. Rising to meet challengesand seeking opportunities is part of who we are as an organization. Our culturehas helped us stay strong through challenging times and we credit our dedicatedassociates for our success. Visit our Corporate Responsibility site to learn more about our cultureand commitment to our people, customers, community, environment, andshareholders.

EqualEmployment Opportunity

At Jack Henry,we know we are better together. We value, respect, and protect the uniquenesseach of us brings. Innovation flourishes by including all voices and makes ourbusiness-and our society-stronger. Jack Henry is an equal opportunity employerand we are committed to providing equal opportunity in all of ouremployment practices, including selection, hiring, performance management,promotion, transfer, compensation, benefits, education, training, social, andrecreational activities to all persons regardless of race, religious creed,color, national origin, ancestry, physical disability, mental disability,genetic information, pregnancy, marital status, sex, gender, gender identity,gender expression, age, sexual orientation, and military and veteran status, orany other protected status protected by local, state or federal law.

No one will besubject to, and Jack Henry prohibits, any form of discipline, reprisal,intimidation, or retaliation for good faith reports or complaints of incidentsof discrimination of any kind, pursuing any discrimination claim, orcooperating in related investigations.

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