Business Analyst Manager

ns. Your expertise in cross-functional collaboration will enable you to work effectively with diverse teams-including Fraud Strategy, Machine Learning, Technology, Product and Operations-ensuring alignment with business strategies and a robust governance framework. You will coach, mentor, and develop your team, manage capacity and priorities, and oversee delivery quality and timelines. Your decisions and work results will have a significant impact on team and departmental goals, contributing to the overall success of the firm.

Job responsibilities

• Lead and develop a team of Data Analysis Associates: set goals/OKRs, manage capacity and priorities, conduct 1:1s, coach and mentor, provide timely feedback, and oversee performance reviews and career development.

• Own the roadmap and stakeholder alignment for Reporting & Analytics across Core Cash and Commercial Card in CIB Payments Operations; partner with Product, Risk, and Operations; provide executive-ready updates and land changes without client or operational disruption.

• Drive analytics and decisioning: detect emerging fraud trends, quantify impact, and optimize rules; develop and explain algorithms/models and analytical logic to Management, Operations, Technology, and Compliance.

• Own data pipelines end to end: define requirements with Technology and Operations from sourcing through consumption, automate ETL, and own portions of transaction monitoring coverage.

• Lead quality, testing, and change management: plan and execute UAT, manage releases, and maintain documentation and logs for audit readiness.

• Deliver reporting and visualization: produce ad hoc and recurring reporting; build and maintain dashboards and KPI views for fraud controls and client experience.

• Strengthen controls and risk management: drive continuous process improvement and root-cause analysis, align with Governance/Controls, and promote standardization and reuse across the team.

• Manage delivery and SLAs: monitor delivery quality and timelines, align work to SLAs, and handle escalations and stakeholder communications.

• Champion ways of working and talent: run Agile ceremonies and product-owner activities (backlog, prioritization, delivery tracking) and partner on hiring, onboarding, and cross-training for resilient coverage.

Required qualifications, capabilities, and skills

• Eight or more years of combined experience in data, analytics, or technology roles supporting fraud, risk, or operations.

• Proven people leadership in coaching and developing team members through performance management, capacity planning, and effective delegation

• Demonstrated ability to conduct data analysis and interpret complex data sets; strong problem solving and storytelling with data

• Advanced proficiency in using automation/BI technologies to optimize processes and implement business strategies and controls

• Excellent communication and stakeholder management; service mindset with strong analytical skills

• Understanding of the software delivery lifecycle and industry-standard methodologies; familiarity with Agile ways of working

• Hands‑on experience with JIRA for backlog management, dashboards, and reporting

• Undergraduate or Master's degree in Business, Finance, Mathematics, Computer Science, or related field

• Experience with Alteryx, Tableau, Qlik/QlikSense or other BI tools to perform statistical/data analysis; dashboard-building experience

• Advanced Microsoft Excel skills (pivot tables, macros, lookups); proficiency with PowerPoint, Access, Visio, Word

• Understanding of business process/modeling concepts and governance/control principles; familiarity with data warehousing concepts (ETL, relational databases, big data such as Hadoop, S3)

Preferred qualifications, capabilities, and skills

• Domain experience in fraud detection/anomaly detection and optimization of fraud rules/strategies; familiarity with Commercial and Investment Banking fraud trends, patterns, and features

• Programming skills in SQL are a must; knowledge of Python and AWS Athena (or other cloud query engines)

• Exposure to payments and card domains, including core cash rails (ACH, wires, RTP, checks) and commercial card controls (MCC anomalies, chargebacks/disputes, spend controls)

• Experience working in Amazon Web Services cloud environments; GCP experience

• Aptitude and curiosity for ML‑adjacent solutions, partnering with data science on feature ideation and experimentation

• Proficient ability to leverage AI tools, including effective prompt writing, to enhance analysis and provide actionable insights

• Experience in technology/process release management with strong documentation and UAT coverage; comfort owning applications/systems and running business‑critical processes

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.