Business Resiliency Manager - Vice President

ou will entail close collaboration and partnership across Operations, Product, Technology, and the Corporate and Investment Bank Resiliency Team to adhere to enhanced firm wide resiliency standards in line with regulation. In this role, you will locally report into the Head of Asia Pacific Securities Services Governance and globally into the Global Head of Securities Services Resiliency.

Job responsibilities:

• Manage the coordination of the Business response across Operations, Client Service, Product for Major Incidents.

• Represent Securities Services operations during major incidents within other Lines of Business which may have cross impacts to Securities Services.

• Ensure communication and handover to equivalent EMEA and Americas regional leads for incidents which extend beyond Asia Pacific close of day.

• Implement framework to ensure monitoring of incidents which may rise to crisis level, with timely escalation to business heads, Corporate and Investment Bank Resiliency, and regional Crisis Management Team heads where appropriate.

• Partner with Technology and Operations to ensure after action reviews are competed, with remediation actions tracked to conclusion

• Deliver monthly Management Information System (MIS) to monitor volume, impacts and themes of disruptions across technology, vendors, sub-custodians and Financial Market Infrastructures (FMIs)

• Partner with Network, Product and Technology to drive continuous improvements for resiliency and contingency capabilities for connections to critical FMIs. Work with Essential Service Managers and resiliency plan managers to document playbooks and coordinate simulation testing across multiple disruption scenarios.

• Work with local management in delivering regional governance framework for Securities Services Operations

Required qualifications, skills, and capabilities:

• At least 8 years of work experience in financial services industry with strong knowledge on the regulatory environment

• Sound understanding of the Securities Services business

• Experience of working within an incident management framework, with proven expertise of managing multiple stakeholder groups to resolve significant issues.

• Analytical skills, problem solving, good critical thinking and decision-making skills based upon fact and business/industry knowledge

• Excellent communication skills with the ability to deliver succinct and accurate messaging to senior stakeholders

• Ability to work independently and multitask in a fast-paced environment

• Proven stakeholder management skills required to work cross-organizationally to influence others, drive results and implement change

Preferred qualifications, skills, and capabilities:

• Working knowledge of Technology systems which support Securities Services

• Understanding of client segments and behaviors

• Understanding of Custody market infrastructure, including agent banks and FMIs

• Experience of working with or delivering to regulators (e.g. Office of the Comptroller of the Currency (OCC)/European Central Bank (ECB)/Prudential Regulation Authority(PRA)/Financial Conduct Authority (FCA)/Hong Kong Monetary Authority (HKMA)/Australian Prudential Regulation Authority (APRA))

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.