Card Fraud Strategy - Rewards and Card ATO - Executive Director

ns that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts.

Job responsibilities:

• Manage and enhance Rewards and Card ATO Fraud strategies to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency

• Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance

• Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection

• Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance

• Stay on top of the industry trends and adopt industry best practices

• Build a high performing team through recruiting and developing talents

Required qualifications, capabilities, and skills:

• 10+ years of experience in credit or fraud risk management.

• Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners

• Ability to think strategically to come up with a vison for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions

• Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions

• Strong process management and project management skills with the ability to drive capability development.

• Strong people leadership skills with proven track record of building a high performing team

• Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholders

• Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality

Preferred qualifications, capabilities and skills:

• Product management experience is a plus

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.