Client Service Analyst

's reputation for outstanding client service and support our commitment to excellence.

Job responsibilities

• Collaborate with team members to resolve client issues and ensure timely follow-up.

• Own and address client problems, identifying underlying issues and patterns.

• Develop expertise in commercial treasury management products and services.

• Serve as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations.

• Identify and mitigate risks to prevent fraudulent account activity.

• Prioritize daily tasks to maximize productivity using strong organizational skills.

• Adhere to established policies, procedures, and practices.

• Maintain a confident and professional presence with clients and colleagues.

• Contribute to projects aimed at improving client service delivery.

• Work independently with supervision, escalating complex issues as needed.

• Support innovation and continuous improvement in client service processes.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience in client service, banking, financial services, operations, sales, or portfolio management

• Demonstrate excellent written and verbal communication skills.

• Apply strong analytical skills to address client issues and ensure client satisfaction.

• Exhibit attention to detail and ensure compliance with policies.

• Collaborate effectively with cross-functional teams in a dynamic environment.

• Identify and mitigate potential risks in client accounts.

• Quickly learn and adapt to new technologies; proficient in Word, Excel, and PowerPoint.

• Prioritize tasks and meet deadlines efficiently.

• Maintain professionalism and integrity in all interactions.

• Proactively seek process improvements and innovation.

• Fresh graduates are welcome to apply

Preferred qualifications, capabilities, and skills:

• Experience planning, executing, and overseeing projects, contributing to process improvements

• Proficiency in computer languages such as Python, JavaScript, HTML, CSS, and VB.NET

• Familiarity with web technologies, website creation, and integrating third-party services via REST APIs

• Understanding of data management systems, cloud services, and online application management tools

• Experience with project tracking and automation tools, including Jira, UIPath, and software for managing projects and design work

• Ability to create dashboards and data visualizations for business insights, with familiarity in SharePoint and Power Platforms (Power BI, Power Apps, Power Automate)

• Knowledge of Agile methodologies and scripting languages, with a demonstrated ability to adapt to new technologies

This position requires full-time onsite work, including night shifts.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.