Consumer Banking Business Controls

n their processes, products and systems to help you progress in your career with the Bank.

Job responsibilities:

• Analyze business process for gaps, opportunities, control breaks, compliance alignment and work with partners to produce a resolution

• Partner with businesses across the firm to strengthen the control environment and prepare the operations teams to be audit ready

• Conduct Change Management Assessments to ensure process/system changes are evaluated, updated, tested and implemented in a timely manner

• Leverage data analytical skills to identify gaps and exceptions

• Identify opportunities for improvements and apply new tools and technology to meet the current business needs as well as be proactive in anticipating future needs in a dynamic environment.

Required qualifications, capabilities and skills

• 4 years of relevant operations experience in data analytics, problem resolution and change management.

• Bachelor's Degree

• Proficiency with standard MS Office tools (Excel, Word, PowerPoint, Teams, Access)

• Ability to deliver value-added support to business partners in a dependable, timely and accurate manner

• Strong verbal and written communication skills

• Must be detailed and quality assurance oriented with willingness to ask questions to gain full understanding of products or processes

• 4 plus years of experience with programming language, e.g. SQL, Python, R, SAS, Java, Alteryx

Preferred qualifications, capabilities, and skills

• Self-starter with excellent analytical, communication, time management, and problem-solving skills

• Flexible individual who can easily and efficiently transition across topics and disciplines

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.