Controls Platform Product - Senior Product Delivery Associate

, you will identify opportunities for improvement and contribute to developing solutions that enhance our support model.

Job Responsibilities

• Handle daily support tickets, resolving technical questions and challenges for system users.

• Work closely with cross-functional teams to ensure seamless product delivery and implementation.

• Collaborate with internal teams to manage administrative control tasks and data uploads.

• Oversee product release monitoring and assist in refining related activities.

• Evaluate and redesign internal business processes to enhance efficiency and effectiveness.

• Support testing and validation of new system features to ensure they meet business requirements.

• Communicate with product teams and system users, providing updates and addressing concerns.

• Assist in project management activities, including scheduling, resource allocation, and tracking progress.

• Write complex SQL queries to extract, manipulate, and analyze data from relational databases.

• Conduct meetings with business stakeholders and technology teams.

• Work with stakeholders to capture requirements and design solution-based technical approaches, utilizing statistical methods and tools for data analysis.

Required qualifications, capabilities, and skills

• Graduate/Post-Graduate degree or equivalent.

• Minimum of 3 years in a professional setting.

• Highly skilled in using Microsoft Office suite.

• Demonstrated ability to apply analytics for solving business problems through structured approaches.

• Strong analytical, technical, and statistical skills for synthesizing information and making decisions.

• Well-organized with a structured approach to managing projects, achieving tight timelines, and prioritizing across cross-functional groups.

• Strong interpersonal skills for interacting across departments and with senior-level individuals.

• Experience with tools like JIRA, Confluence, and qTest required.

• Understanding of quality control and assurance testing, supporting various quality programs.

• Ability to guide others through system functionalities, providing clear instruction and support.

• Exhibits flexibility in managing changing priorities and has proven skills in developing automation through prompt engineering required.

Preferred qualifications, capabilities, and skills

• General JIRA knowledge

• Knowledge of LESS Agile practices

• General understanding of various technology stacks (e.g., cloud platforms like AWS)

• Familiarity with testing methodologies and tools.

• Utilization of data wrangling services (Alteryx, Tableau) a plus.

• Familiarity with qTest or similar test management tools is a plus.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.