Credit Risk Collections Oversight Associate (ICB)

are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

This exciting and critical position within Chase UK's 2LOD Credit Risk function will support development and execution of all collections and recoveries related oversight activities across all consumer products.

The successful candidate will work in a highly dynamic and innovative environment and will have the opportunity to monitor and ensure adherence to collections policies and requirements for ICB products and services. This is an exciting role working closely with colleagues in wider credit risk management teams, Product, Marketing, Operations, Legal, Compliance, Core Banking and Technology.

The successful candidate will report into the Credit risk oversight lead for collections.

This an excellent opportunity for an individual who thrives in a fast-paced and team-oriented environment where consumer credit risk collections knowledge , analytical skills , strong oversight skills and attention to detail are required.

Core Responsibilities:

• Design, maintain and ensure ongoing 2LOD credit risk oversight of collections standard and related processes and controls.

• Ensure 1LOD adherence to collections and recoveries standards or mandates.

• Provide subject matter expertise on collections requirements, processes and controls.

• Plan and execute range of oversight activities, such as in-cycle testing, exception reporting, individual case reviews, customer outcome reviews, thematic reviews, that target focus areas across collections and recoveries; as well as any ad hoc reviews related to customer profile changes and significant external events

• Prepare comprehensive reviews to drive a shared understanding across business stakeholders on any collections or recoveries related oversight activity, including issue(s) identification, inherent risk rating assessment of the issue(s), issue findings action plan. and monitoring and oversight of issue remediation

• Actively distribute credit risk collections oversight reviews as required to the Credit Risk Oversight Forum and Risk Committees.

Qualifications and experience:

• A collections and recoveries professional within the banking or consumer credit sector

• Strong analytical & problem solving skills with attention to detail

• Deep understanding of collections & recoveries domain, processes and related analytics.

• Deep understanding of UK consumer debt collections landscape and related regulatory expectations.

• Knowledge of collections outsourcing models - first party, third party collections, agency management, debt sale etc.

• Degree level education with 3 years or more of relevant work experience

• Advanced PC Skills, Word, Powerpoint, and Excel (graphs, charts, formulas etc.)

• Experience of how to perform data extraction, manipulation and analysis in a programming language is a plus (such as SQL, Python)

• Demonstrated excellent written and oral communication skills to clearly present analytical findings, issues and make business recommendations

• Able to work effectively in agile environments, delivering value whilst managing & adapting quickly to fast paced change

• Evidence of initiative, driving results, teamwork and collaboration

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.