CTPO EMEA Regional Operations - Associate

ollaborative and inclusive team culture, empowering you to make a difference.

Job responsibilities

• Prepare reporting documentation and Forum materials, and execute post-Forum activities

• Manage stakeholder queries efficiently and professionally

• Support outsourcing engagements in line with regulatory guidelines

• Prepare and report process performance metrics

• Contribute to continuous improvement initiatives focused on operational efficiency

• Assist with management of outsourced services, including performance monitoring and issue management

• Support risk mitigation and control remediation programs for Supplier Governance and Oversight

• Escalate and communicate effectively with stakeholders

• Provide support to key stakeholders to enhance collaboration within the oversight model

Required qualifications, capabilities, and skills

• Minimum 3 years' experience in financial services or related industries

• Strong analytical skills and attention to detail

• Proactive approach to problem solving and ownership of issues

• Excellent communication and interpersonal skills, with ability to interact independently with business partners

• Ability to deliver independently and as part of a team

• Flexible attitude in managing multiple tasks and adapting to change

• Strong organizational and time management skills

• Proficiency in MS Excel and PowerPoint

• Demonstrated record of process improvements and critical thinking

• Practical knowledge of automation solutions and workflow tools (such as Alteryx, UiPath)

Preferred qualifications, capabilities, and skills

• Experience supporting supplier governance or third-party oversight in a large financial institution

• Familiarity with EMEA regulatory requirements for outsourcing

• Experience with risk mitigation and control remediation programs

• Knowledge of supplier performance monitoring and issue management

• Experience working in a global, cross-functional team environment

• Bachelor's degree in Business, Finance, or a related field

• Experience with continuous improvement methodologies (such as Lean or Six Sigma)

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.