Customer Assist & Complex Account Opening - Product Manager, Vice President

ross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Manages stakeholder relationships, engineering, architecture, and diverse product teams to understand needs, integrate with recommendation engine, and drive results

• Communicates effectively and frequently; Share strategy, roadmap, progress, and insights broadly; Tailor narrative and cadence for different audiences

• Be a knowledge hub; Exhibit curiosity about digital product experience and connect it to teams for impactful change

• Solve technical and customer problems; Define issues and understand our platform's role in the Chase ecosystem. Evaluate current and future technologies for technical products

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements.

• Experience driving change within organizations and managing stakeholders across multiple functions

• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results

• Good team player and leader inspires action and performance of their team and builds credibility across the enterprise.

• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.

• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skill

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Deep understanding of the needs of retail branches, branch associates, and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field

• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds

• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills

• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery

• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience

• Experience leading Product team, working in financial services, acquisition, digital products, online and mobile platforms, etc.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.