Customer Service Specialist

reater financial needs or managing more challenging personal situations. Your role will be pivotal in driving service excellence and contributing to our continuous improvement efforts.

Job Responsibilities:
• Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
• Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
• Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
• Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.

Required Qualifications, Capabilities, and Skills:
• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

Preferred Qualifications, Capabilities, and Skills:
• Industry Experience: Previous experience in customer service, ideally from financial services.
• Contact Centre Experience: Experience working in a Contact Centre is a plus.

What We Offer:
• Flexible Working Hours: 35 hours per week over 4 or 5 days, with a blend of office and home working.
• Variety of Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.

Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!

#ICBCareer

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.