#210629531
rent onboarding queues to meet SLAs (Service Level Agreement) determined by the business
Provides data analysis to help aid business decisions and drive management resourcing
Identifies and remediates rapidly any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
Liaises internally to resolve client access and connectivity issues
Required qualifications, capabilities and skills
Experience in sales, middle office or client service
Strong project management background, working with a variety of stakeholders
Good analytical skills, due diligent and attention to detail
Excellent interpersonal skills, good attitude, and strong communication / presentation skills
Able to multi-task and work in a very fast-paced and stressful environment
Able to work in a high pressure environment
Preferred qualifications, capabilities and skills
Knowledge of data analytics tools such as Alteryx / Tableau etc.
Knowledge of FICC third party applications such as FXAll, Bloomberg and 360T
Knowledge of industry or vendor partners relevant to enablement such as Saphyre / Markit
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.