ETF Operations Analyst

receipts and collateral management for ETF orders.

• Conduct Portfolio Composition File (PCF) analysis and troubleshooting.

• Research and resolve client inquiries related to trade and settlement activities in a timely manner.

• Build and maintain strong relationships with J.P. Morgan's global ETF clients, authorized participants, and external vendors.

• Foster excellent collaboration with internal partners, including Client Services, Custody, Fund Accounting, and the Global ETF Team.

• Drive efficiencies and process improvements within the team.

• Oversee management reporting and efficiency metrics.

• Support new business initiatives and onboarding of authorized participants.

• Work closely with Product Development and Technology teams to ensure successful implementation of new products and enhancements.

Required Qualifications, Capabilities, and Skills:

• Experience in operations, client service, or custody.

• Excellent analytical and problem-solving skills.

• Ability to manage multiple tasks accurately and efficiently.

• Strong team player, able to work effectively in globally distributed teams.

• Proven experience in building and maintaining strong client relationships, especially with demanding client organizations.

• Ability to advance initiatives in a cross-functional and matrixed operations environment.

• Adaptability to a fast-paced, consistently changing environment.

• Strong written and verbal communication skills, with effective presentation abilities.

• Flexible work hours required to meet operational needs; willingness to work varied shifts as needed.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.