Executive Director, Head of Card Content Governance

change management.

• Manage ambiguity by structuring complex problems and developing strategic solutions, applying range of analytical tools, synthesizing insights, and developing both strategic and tactical solutions

• Establish operational metrics to measure creative execution quality and efficiency.

• Use metrics to drive accountability for operational health and continuous improvements, establish management review processes to ensure accountability

• Develop a vision for process and platform transformation with minimal oversight.

• Lead a team through process and technology transformation, including upskilling.

• Own change management activities for Content Management related transformation.

• Isolate root causes of operational inefficiency and implement sustainable solutions.

• Build deep collaboration with partners, especially Legal and Product.

• Communicate effectively through impactful storytelling.

Required Qualifications, Capabilities, and Skills:

• Deep knowledge of Design Thinking and Agile management.

• Minimum of 6 years of post-graduate work experience.

• Lean Six Sigma Black Belt or higher.

• At least 5 years of product operations management experience.

• Ability to thrive in ambiguous situations and operate effectively.

• Skilled in structuring complex process and technology work.

• Proven track record of challenging the status quo to achieve efficient outcomes.

• Strong relationship-building skills for collaboration across a matrixed organization.

• Proficiency in using measurement to manage business health and transformation impact.

• Initiative and ability to work with minimal direction.

• Expertise in building PowerPoints and project plans quickly.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.