Experience Design Lead Vice President - Merchant Services

ransformation today by shaping the way we deliver innovative solutions to our customers with impactful and delightful UX/UI designs. Designers are part of multi-disciplinary teams, with our partners in research and content design, we are committed to designing the future of banking and payments. In this role, you will not have direct reports, but will lead small multi-disciplinary teams, including Experience Designers, Experience Researchers and Content Designers.

Job Responsibilities

• Lead a team in the design and re-design of product experiences across our Mechant offerings

• Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers

• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers

• Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique

• Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System

• Present work and articulate strategy and design decisions to leadership

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), or equivalent work experience

• Minimum of 5 years of relevant work experience

• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality

• Demonstrated experience in facilitation driving alignment and leadership within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers

• Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping

• Able to show how your understanding of technical constraints and opportunities informed your design solutions

• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes

• Comfortable and confident when presenting work to executives

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices

• Has led design work on successful digital products, demonstrating user- and human-centered design approaches

• Understanding of basic technical context of their designs within the application of HTML, CSS, and JavaScript in REACT frameworks and components. and web mobile UI standards

• Deep expertise in Figma with proficiency in comparable design tools Axure, Sketch, Adobe XD, Framer.js, InVision, as well as PowerPoint, Adobe suite, AfterEffects, Omnigraffle etc.

• Experience is designing for financial services or payments solutions a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.