Experience Research Vice President

ffectiveness of our designs.

Job Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation.

• Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations.

• Facilitate surveys and interviews with users to gather information and create user testing scenarios for product refinement.

• Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing.

• Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on qualitative research.

• Proven ability to conduct various research techniques, such as discovery research, usability, ethnography, surveys, and data analysis.

• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.

• Experience collaborating with cross-functional teams, including UX and content designers, product managers, and developers.

• Experience designing high-quality research studies with an iterative mindset, adapting study parameters as needed.

Preferred Qualifications, Capabilities, and Skills

• Proven ability to conduct research sprints or perform research with rapid turnaround.

• Background in the financial sector, including banking, fintech, or other highly regulated industries.

• Skilled in socializing studies and frameworks at workshops, as well as facilitating customer encounters.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.