Implementation Manager - Associate - Johannesburg

eholders and external clients.

• Partner closely with Sales, Product, Client Service, Operations, and other internal teams to ensure successful delivery and a high-quality client experience.

• Develop agreed project plans for each deal using the team's implementation methodology, and guide clients on their tasks and responsibilities within the plan.

• Host and attend regular client meetings and calls to review progress against the project plan and timelines.

• Coordinate internal and external parties to deliver solutions within minimum timeframes and agreed target dates.

• Provide accurate and timely implementation status updates, escalating issues that impact client experience or put delivery dates at risk.

• Support team colleagues as required to ensure consistent delivery and client coverage.

• Identify and communicate process gaps and improvement opportunities, and take ownership of initiatives to drive implementation process improvements.

• Adhere to all JP Morgan Chase department policies and procedures and complete required meetings and training to maintain development and product knowledge.

Required qualifications, capabilities, and skills

• Experience working with Corporate and/or Financial Institutions clients, with strong client servicing skills.

• Strong verbal, written, and interpersonal communication skills.

• Project management skills and experience.

• Excellent time management and prioritization skills in a high-pressure, competing-priority environment.

• Ability to work independently with a self-sufficient approach to delivery.

• Ability to work effectively in a small team and provide support to colleagues.

• Effective issue resolution and escalation skills, with focus on protecting client experience and delivery timelines.

Preferred qualifications, capabilities, and skills

• Experience working with Treasury Services products.

JP Morgan is committed to the goals of the Employment Equity Act 55 of 1998, which was enacted inter alia to achieve equity by promoting equal opportunity and fair treatment in employment through the elimination of unfair discrimination. As such, application screening and hiring will be considered in line with advancing the recruitment of previously disadvantaged persons.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.