Lead Site Reliability Engineer

team's applications and platforms using data-driven analytics to improve service levels

• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers

• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise

• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses

• Documents and shares knowledge within your organization via internal forums and communities of practice

• Engage development team with constant feedback cycles on improvements to develop software for reliability and scale, and maximize cloud variable spend by applying rightsizing, down scheduling and serverless options.

• Design automated software and product upgrades, resiliency patterns, change management, and release management solutions.

• Troubleshoot priority incidents and critical components of applications and platforms, facilitate blameless post-mortems and ensure permanent closure of incidents.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years of applied experience

• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform

• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)

• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines

• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.

• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)

• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)

• Experience with troubleshooting common networking technologies and issues

• Ability to identify and solve problems related to complex data structures and algorithms

• Drive to self-educate and evaluate new technology

• Ability to teach new programming languages to team members

• Ability to expand and collaborate across different levels and stakeholder groups

Preferred qualifications, capabilities, and skills

• Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Demonstrated achievements with automation of operational excellence, especially pro-active monitoring.
• Experience in support of REST API interface and Spring Boot; AWS ECS, EKS & Terraform
• Knowledge in one or more general purpose programming / scripting languages

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.